Booking Policy – Complete Guide to Secure Your Travel Bookings

Green Horizon Tours & Travels is a government-registered trekking and travel company in Nepal, specializing in Nepal trekking, adventure tours, Bhutan travel, and Tibet tour packages. We provide safe, ethical, and high-quality travel experiences while ensuring full transparency in our booking process.

This Booking Policy applies to all trekking, tour, and adventure travel packages once your booking is confirmed.

1. Booking Confirmation for Nepal Trekking & Tours

To confirm your Nepal trekking or tour booking, clients must provide:

• A passport copy

• Completed booking form and flight details

• A 20% non-refundable deposit of the total trip cost

Once confirmed, the deposit is non-refundable and will be considered a cancellation fee if the trip is canceled.

The remaining trip balance must be paid upon arrival in Kathmandu before your trek or tour begins.

2. Payment Methods for Trekking & Travel in Nepal

We accept:

• Bank wire transfer

• Credit or debit card (upon arrival)

• Cash (USD or NPR)

Important Payment Notes:

• Credit card payments may include a 3%–3.5% processing fee

• Clients must cover all bank transfer fees

3. Bhutan & Tibet Tour Payment Policy

For Bhutan and Tibet tour packages, full payment of the remaining balance may be required at least 20 days before departure, especially for travelers flying directly.

Failure to pay on time may result in trip cancellation.

4. Last-Minute Trekking & Tour Booking Policy

• Nepal trips: Last-minute bookings accepted up to 3 days before departure, subject to availability

• Bhutan & Tibet trips: Last-minute bookings may not be possible due to permit and visa processing requirements

5. Cancellation & Refund Policy

Cancellation Charges:

• Less than 7 days before departure → 100% of trip cost retained (No refund)

6. Trip Postponement Policy

If you cannot travel due to health issues, family emergencies, or personal reasons:

• Your deposit can be transferred to a future trip

• Reschedule within 1 year → No extra charge

• Postpone after 1 year → 10% fee per year may apply

Free postponement applies only for Nepal trekking and tour packages, subject to availability.

7. Incomplete or Unsuccessful Trip Policy

No refunds will be issued if a trip ends early due to:

• Client’s decision

• Health problems or fatigue

• Weather conditions

• Missed or delayed flights

Once the trip starts, unused services are non-refundable.

8. Force Majeure & Unforeseen Circumstances

Green Horizon Tours & Travels is not responsible for trip disruptions caused by:

• Natural disasters

• Political unrest

• Government restrictions

• Pandemics

• Extreme weather

• Flight cancellations

• Safety risks

If a trip is canceled due to force majeure:

• No cash refunds will be issued

• The full amount may be kept as trip credit for future travel in Nepal